Administration Manager – Event & Crowd Management
BEST Crowd Management | Full-Time
Be the Backbone of Live Events
BEST Crowd Management is seeking a highly organized, people-focused Administration Manager to play a critical role in supporting live events and venue operations. This position serves as a key extension of overhead management—bridging the gap between frontline staff and leadership to ensure our events are fully staffed, compliant, and running smoothly.
If you thrive in fast-paced environments, love coordinating teams, and want to make a real impact behind the scenes of exciting live events, this role is for you.
Compensation: $55,000 - 60,000 / year
Work Location: Austin, TX
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off
What You’ll Do
Hiring, Staffing & Administrative Leadership
Lead recruitment efforts including interviewing, onboarding, and coordinating new hire orientations
Assist with recruiting and onboarding NPO volunteers for all events
Support the development and execution of training programs to enhance staff performance
Understand and manage the staff licensing process, ensuring 100% on-site compliance
Play a key role in scheduling, ensuring events are properly staffed and all team members are informed and confirmed for their shifts
Staff Engagement & Retention
Own the staff engagement strategy using digital tools to communicate clearly, creatively, and consistently
Manage account conversion-to-post data to exceed expectations and drive continued staff participation
Ensure company attendance policies are clearly communicated and consistently followed
Develop and execute creative staff recognition initiatives within budgetary guidelines
Conduct post-event evaluations to identify successes and improvement opportunities
What We’re Looking For
Minimum Qualifications
1–3 years of professional-level experience required
Prior experience in security, event staffing, law enforcement, military, or EMS preferred
At least one year of experience in customer service, security, or a related field
Ability to work a flexible schedule, including nights, weekends, holidays, and overnight event shifts
Strong ability to manage time-sensitive communications with staff, clients, and leadership
Excellent judgment, discretion, and professionalism
Strong written and verbal communication skills in English
Adaptable, solution-oriented, and calm under pressure
Ability to pass a background check
Physical & Work Environment Requirements
Ability to stand or walk for extended periods (up to 10 hours)
Occasionally required to climb, stoop, bend, reach overhead, or work in confined spaces
Must be able to lift, push, or pull up to 45 pounds
Work may occur outdoors in varying weather conditions
Vision requirements include close, distance, color, peripheral, and depth perception
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Why Join BEST Crowd Management?
Be part of high-energy live events and meaningful venue operations
Work with a team that values professionalism, engagement, and growth
Make a direct impact on staff experience, safety, and event success
Opportunity to grow within a respected crowd management organization
equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
#BEST
