Guest Services - Protective Stadium

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Guest Services - Protective Stadium

Birmingham, AL, USA

25 days ago

Guest Services - Protective Stadium

Birmingham, AL, USA

25 days ago

Job Title: Protective Stadium & Birmingham Jefferson Convention Complex - Guest Services

Company: BEST Crowd Management

Location: Birmingham, AL

Salary: $15 / hr

Shifts: Part-Time Event Security and Staffing - Weekends and Nights Required

Summary:

Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.

Responsibilities:

Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
Answer questions and provide information about the event, facilities, and amenities to guests.
Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
Address guest inquiries, complaints, or issues promptly and professionally.
Collaborate with event staff, vendors, and team members to ensure smooth event operations.
Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Requirements:

Be at least 18 years old (age requirements may vary depending on local regulations).
Hold a high school diploma or equivalent (some college education is preferred).
Previous experience in customer service, hospitality, or event-related roles is advantageous.
Excellent communication and interpersonal skills to interact effectively with diverse individuals.
Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
Flexibility to work evenings, weekends, and holidays based on event schedules.
Physical stamina to stand, walk, and engage in physical activities for extended periods.
Demonstrated reliability, punctuality, and a strong work ethic.

Benefits:

Enjoy competitive pay based on your experience and qualifications.
Take advantage of opportunities for career growth and advancement within the company.
Enhance your skills and knowledge through training and development programs.
Benefit from flexible scheduling options to accommodate your personal needs.
Be part of a positive and supportive work environment that values diversity and inclusion.

EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #35611

$\"Team$

One of my favorite events that I was a part of with BEST was MLB's East-West Classic at historic Rickwood Field. Truly a memorable day!

McKenzie McLean

Account Manager | Birmingham, AL

$\"Team$

Opening Day at Centreville Bank Stadium was unforgettable! 10,7000 fans sold out and ready to cheer on RI FC. The energy was unreal bringing the entire community together.

Isabella Raffone

Sr. Account Manager | Pawtucket, RI

$\"Team$

Calvin has spent three decades at Bank of America Stadium leading with integrity and purpose. He is a true example of BEST’s servant leadership in action.

David Schenkel

General Manager

$\"Team$

One of the most interesting events I have worked has to be the ZZTop/Gun's & Roses concert. 1. ZZTop is one of my all-time favorite bands. 2. Slash wanted permission to be taken to watch ZZTop as they were the opening act and he had never seen them. I thought that was so cool.

Felicia Bayless

Account Manager

$\"Team$

Thank you, Marcie, for your dedication, hard work, and leadership on the back-of-house team at Moody Center. Your commitment makes every event run smoother, and we’re so grateful to have you on the BEST team!

Michael Turner

General Manager

$\"Team$

Post Malone & Jelly Roll came to Albertsons Stadium and my team did an amazing job screening patrons in efficiently, monitoring floor access, & keeping the flow going so everyone could enjoy!

Gwen Cronin-Prather

Account Manager | Boise, ID

$\"Team$

Thank you, Anjelica, for going above and beyond for our guests at Nationals Park. Your kindness, thoughtfulness, and selfless actions embody what it means to make a difference. BEST is proud to have you on the team!

Nikhil Rao

Account Manager

$\"Team$

One of my favorite events that I was a part of with BEST was MLB's East-West Classic at historic Rickwood Field. Truly a memorable day!

McKenzie McLean

Account Manager | Birmingham, AL

$\"Team$

Opening Day at Centreville Bank Stadium was unforgettable! 10,7000 fans sold out and ready to cheer on RI FC. The energy was unreal bringing the entire community together.

Isabella Raffone

Sr. Account Manager | Pawtucket, RI

$\"Team$

Calvin has spent three decades at Bank of America Stadium leading with integrity and purpose. He is a true example of BEST’s servant leadership in action.

David Schenkel

General Manager

$\"Team$

Felicia Bayless

Account Manager

$\"Team$

Michael Turner

General Manager

$\"Team$

Post Malone & Jelly Roll came to Albertsons Stadium and my team did an amazing job screening patrons in efficiently, monitoring floor access, & keeping the flow going so everyone could enjoy!

Gwen Cronin-Prather

Account Manager | Boise, ID

$\"Team$

Nikhil Rao

Account Manager

$\"Team$

One of my favorite events that I was a part of with BEST was MLB's East-West Classic at historic Rickwood Field. Truly a memorable day!

McKenzie McLean

Account Manager | Birmingham, AL

$\"Team$

Opening Day at Centreville Bank Stadium was unforgettable! 10,7000 fans sold out and ready to cheer on RI FC. The energy was unreal bringing the entire community together.

Isabella Raffone

Sr. Account Manager | Pawtucket, RI

$\"Team$

Calvin has spent three decades at Bank of America Stadium leading with integrity and purpose. He is a true example of BEST’s servant leadership in action.

David Schenkel

General Manager

$\"Team$

Felicia Bayless

Account Manager

$\"Team$

Michael Turner

General Manager

$\"Team$

Post Malone & Jelly Roll came to Albertsons Stadium and my team did an amazing job screening patrons in efficiently, monitoring floor access, & keeping the flow going so everyone could enjoy!

Gwen Cronin-Prather

Account Manager | Boise, ID

$\"Team$

Nikhil Rao

Account Manager

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$\"Team$

Arthur Lantigua

Account manager

This is a photo of one of the first events I worked on with BEST. The formula one grand prix at Hard Rock stadium was a massive event that required a lot from staff members, supervisors, managers and directors from all over. This event has helped shape me into the manager that I am today, it was extremely challenging but I became a stronger leader because of it.

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