Account Manager – Event Operations & Team Leadership (Hospitality / Events / Security)

Toledo, OH
Compensation: $60,000 – $70,000 per year
Benefits:

• Medical, Dental, Vision Insurance
• 401(k)
• Paid Time Off
• Employee Assistance Program
• Career Growth & Advancement Opportunities

Job Summary

We are hiring an Account Manager to lead event operations, staffing, and team leadership for large-scale venues and events in the Toledo area.

This role is ideal for candidates with experience in event management, hospitality management, guest services, operations management, or team leadership who are looking to grow into a high-impact leadership position.

You will oversee recruiting, scheduling, staff management, and client relationships, ensuring safe, organized, and well-executed events.

Key Responsibilities

• Manage daily operations, event staffing, and workforce coordination
• Lead recruiting, hiring, onboarding, and training of event staff
• Create and manage employee schedules, staffing plans, and coverage
• Supervise and develop team members, providing coaching and performance management
• Maintain strong client relationships and ensure high-quality customer experience
• Oversee payroll, invoicing, and budget tracking
• Ensure compliance with company policies and operational standards
• Support event execution, including evenings, weekends, and some travel (up to 25%)

Qualifications

• 3+ years of experience in operations management, event management, hospitality, retail management, or service industry leadership
• Experience with staffing, scheduling, or workforce management
• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in event staffing, venue operations, security operations, or guest services is a plus
• Bachelor’s degree or equivalent work experience preferred
• Valid driver’s license and ability to pass a background check

Work Environment

This role includes both office and on-site event work. Candidates should be comfortable working in indoor and outdoor environments, standing/walking for extended periods, and occasionally lifting up to 25 lbs. Reasonable accommodations available.

Why Apply

• Leadership role with growth into senior operations positions
• Opportunity to work in events, sports, and entertainment environments
• Build and lead your own team
• Fast-paced, people-focused work environment

Apply today and step into a role where every day is exciting, impactful, and full of possibility!

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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